Confessions of a Fledgling Freelancer : It’s Not Always Win, Win, Win.

It’s not always win, win, win.

Sometimes it seems that way, and you make a mad dash forward, swiftly lifting your foot to kick the ball and make the goal, hoping and straining every muscle and ounce of energy in your body to make it to that moment when your hard work will pay off.

And then you bite it. Hardcore. Face in the dust. Knees and elbows skinned. Completely humiliated.

So this is me, getting up and dusting myself off after a hard fall. And here is what I’m learning from it :

I have to set a precedent.

Setting a precedent is necessary to anything we do in life – in work, in relationships, in physical health – because precedent communicates our worth. It communicates our standards, our work ethic, our values. When we don’t set a precedent, we leave ourselves vulnerable to others who want to set a lower precedent, one that puts their needs and values (or lack thereof) before our own.

Setting the precedent has to be communicated in tangible ways – a sturdy contract, a timeline of work, a paper trail. For fledgling freelancers like myself, subcontracting with the right agency can help set that precedent so that I’m not fending for myself with taxes, invoices, and my clients’ unruly administrative assistants who resort to excessive profanity over payments due.

I did not set this precedent for myself this time around, and I did indeed bite it hardcore.

Face in the dust. Knees and elbows skinned.

I learned the hard, humiliating, broke-ass poor kind of way that I wasn’t communicating my worth effectively.

Gritty details spared, my freelance client and I did not work with a contract, we parted ways, and there’s an invoice with my name on it that has not been paid.

You’re cringing right now, I know. I am, too.

I have read blog after blog after advice-giving blog about working with iron-clad contracts and adhering to strict deadlines and being firm about my hourly rate and when it came down to it, when someone began to question whether I was worth it, I eased up and compromised when I shouldn’t have. And it made me look cheap and naive, and therefore vulnerable. Easily manipulated.

I have questioned myself in a myriad of ways in the last few weeks.

Was this whole freelancing thing bravery or stupidity? Confidence or arrogance? Faith or false hope?

Why, when I’ve come this far and worked this hard, did I wind up in this situation?

What does that say about me and my work when I am so easily coerced into relinquishing my standards?

And what does it say about how I value my own work?

Am I just not ready for freelancing?

The thing is, there is value and then there is value.

There’s a dollar amount for the time and effort we put into work, but there’s also work ethic. In the midst of this conflict I was hit with the realization that it is not just about what my client owes me or what I am worth per hour. It’s about the fact that we have different work ethics. We have different value systems and they are not compatible. She set a precedent for fast, cheap, just-get-it-done work, and my desire to do things completely and correctly was irrelevant to her because it cost more than she was willing to invest.

It’s about self-worth.

Mother Teresa said,

If you are humble nothing will touch you, neither praise nor disgrace, because you know what you are.”

As painful as it is to admit, it was a lesson I needed to learn in knowing who I am and what it costs me when I compromise that. I’m wiser and smarter for this experience, but it still stings a little, knowing that I am back where I started, that the invoice is still unpaid, that the conflict remains unresolved.

From here on out, I know how it works and that for every talent and opportunity given to me, I have to steward it more carefully than I did this one. I know now that if I want to be a writer, I have to start valuing my work and believing that yes, I am worth it.

Have you ever found yourself in a situation where you compromised the value of your work?

Freelancers, what is the hardest lesson you’ve learned when working with clients?

What is the best advice someone has given you about valuing your work?

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  • http://KatieAxelson.com/ Katie Axelson

    At first my biggest issue with clients was handing over the invoice. I felt like I was demanding to be paid–no matter what we agreed upon. I’ve also learned that no matter what the client says, the timeline will be different. Don’t panic about it.

    Katie

    • http://www.bethanysuckrow.com/ Bethany Suckrow

      I know what you mean, Katie. I think that was part of my problem, too. I felt like I was being mean to suggest that a contract was necessary, that she needed to assign me work that was only writing (she tried to give me administrative work) and even when she started back-pedaling after she saw my invoice, I tried to reason with her. It definitely doesn’t pay to be intimidated or overly nice. 

      • http://KatieAxelson.com/ Katie Axelson

        I’m sorry this is happening. It’s not fun!
        I have a client who’s asking me to do a lot of administrative work because their team of five is temporarily down to a team of two. While I prefer the writing assignments, I don’t mind because they pay  me by the hour.

        Katie

  • http://sayable.net/ Lore Ferguson

    Oh friend. I am with you. Once I designed an entire website and saw nothing from it. I learned my lesson in two ways: 

    1. Get everything in contract. 
    2. If you don’t get a contract, you’re not allowed to be mad, get bitter, hold resentment about unmet expectations. 

    The first one got easier. 
    The second is really just a life lesson in having expectations that aren’t met in every area of life =) 

    Love you friend. And I’m so, so, so sorry. 

    On a practical note: I always  ask for half the payment up front, particularly when working with multi-K jobs. If I know they’re in on it, then I’m more likely to do solid work without grumbling. It also means they’re more vested in the process (sometimes a good thing, sometimes not =)). It also helps me to have food and pay bills while I whittle away the hours on their design! 

    • http://www.bethanysuckrow.com/ Bethany Suckrow

      Good point on #2. Learning my lesson from it and reinforcing my standards on #1. And yes, from now on I’m asking for half up front. 

  • http://www.facebook.com/profile.php?id=102500185 Kate Siscoe

    i foolishly agreed to translate an entire TV program episode for a spanish travel channel… with no contract. they promised $300 and 14 hours of work later i turned in my translation… i have never seen the $300 and whenever i would call to ask about it, whoever was on the line would tell me they had no clue what i was talking about.

    lesson learned. sign a contract.

    • http://www.bethanysuckrow.com/ Bethany Suckrow

      Ugh, that realllly stinks, Kate! I’ve heard so many similar stories from friends, but some lost out on huge amounts of money – like $10,000+. It doesn’t make it okay, but at least we can say we learned quickly, before too much was at stake!

  • http://www.inspirationandroughdrafts.com/ Melissa

    Thanks for sharing this difficult lesson.  We newbies are learning A LOT as we go, but it will make us better, stronger freelancers in the end :)

    • http://www.bethanysuckrow.com/ Bethany Suckrow

      Definitely, Melissa! I always appreciate knowing that you and other freelancing friends understand what I’m going through – even if you don’t make my same dumb mistakes!! Lol.

  • http://twitter.com/Drebelle Andrea Beltran

    I’m sorry to read this, Bethany. I pray it gets resolved soon. (hug)

    A contract is key. I always like to give a client an anticipated timeline once I’ve looked over the project just to make sure we are all on the same page and aware of the timeline.

    • http://www.bethanysuckrow.com/ Bethany Suckrow

      Yes, Andrea! That was another benefit of having a contract that I didn’t think about. Apparently discussing it over the phone without spelling it out in black and white isn’t enough. Money does strange things to people. 

      Thanks for reading and encouraging, friend. 

  • http://www.brynnabegins.com/ Brynna Lynea

    Wow. While reading your fleshed out thoughts on this, I realized there’s a story I can’t believe I forgot to tell you… prepare for another long email sometime today. :)

  • http://cajoh.blogspot.com/ Christopher Johnson

    So sorry to hear about your stumble. So glad that you are able to pick yourself up, dust yourself off, and start all over again. Your words ring true for those who are not freelancers as well. You need to define yourself and determine how your “worth” is worthwhile to the company you are working for.

    I tend to give advice, but never know how it will be received. I am trying to instil confidence in a colleague who feels they are in a  dead-end job and are feeling defeated. Just knowing that you have a worth in more than a just dollar amount is great advice.

    • http://www.bethanysuckrow.com/ Bethany Suckrow

      Thanks, Christopher!

  • http://thischickadee.wordpress.com/ Natalie

    Oh goodness, Bethany.  While it’s true that lessons like this are learned after an often gut-wrenching process, it will make your future as a freelancer better off.
    My husband owns his own remodel business and has fallen on his face a number of times.  It’s humbling, can hurt, and is exactly in line with the image you wrote of picking yourself back up and dusting yourself off. There are some scars.  I’m also a freelance writer and facing the challenges of defining my expectations and value. It’s hard every day. 

     He and I often talk about how rare it is to do what we’re doing- be your own boss, with no Customer Service fielding the dirty work or nitty gritty and no boss to take the heat when you’re just doing your job or to just plain ol’ tell you what to do.  Figuring it out has meant a steep learning curve and making mistakes.  Ugh.  It sucks sometimes, but we ultimately get to do what we are passionate about.

    Also, I relate on working with clients who expect cheap and easy when I am set on “completely and correctly.”  I may take awhile, but I’m more about quality than anything else!  :)

    • http://www.bethanysuckrow.com/ Bethany Suckrow

      Exactly, Natalie! Quality is my number one priority. I couldn’t see it at the time, but her prerogative was so different from mine and that is what ultimately made it a bad situation. Thanks for reading, and for sharing your thoughts!

  • http://www.stephindialogue.com Stephanie S. Smith

    So, so sorry. That is a rude beginning to the freelance world. Your time and skills are always worth it–I hope you will be affirmed in that from here on on out! 

    • http://www.bethanysuckrow.com/ Bethany Suckrow

      It’s like my Dad said, if my first client is my worst client, the only way from here is up. I’m okay with that! Thanks for your encouragement, Steph!

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